Your skin doesn't need a twelfth product.
It needs a diagnosis.

Persistent acne, dark marks or rough skin that never seems to improve?

Sometimes, skincare alone may not enough.

NOVV doctors assess your skin — including your symptoms, photos, medical history and hormones when relevant — then recommend or prescribe treatment based on the likely cause.

Less trial and error. More targeted treatment.

Start Clinical Assessment

3-minutes, 1 bare-skin photo.
Reviewed by NOVV’s MMC-registered doctors.

Clinical-grade prescriptions,
 dispensed and delivered by NOVV partner  
licensed pharmacy (if appropriate*)
Trusted by over 2000+ Malaysians
across NOVV Health
Fewer steps, access care from the 
privacy of your own home

skin concerns consulted

NOVV’s licensed Malaysian doctors provide consultation and simple effective clinical dermatological treatments for the skin conditions listed here:

  • Acne treatment, guided by doctors — not guesswork. From clogged pores to painful breakouts and adult hormonal acne, our doctors assess your skin online and create a prescription-strength plan tailored to your skin, lifestyle and goals.

  • Fade marks safely, with medical guidance. Dark marks after acne can take months to fade. Our doctors help identify the type of pigmentation and recommend evidence-based treatment to brighten skin without over-irritating it.

Tell Us About Your Skin 
Disclaimer: Not every skin concern should be treated online. If your condition needs in-person care, our doctors will tell you clearly 
and guide you on the safest next step.*

THE PROTOCOL

Start with a simple 3-minute online quiz about your skin, created by doctors. 

Upload 1 bare-faced photo with your phone where the problem areas are.

STEP 01.THE INTAKE

02.THE DOCTOR CONSULT

Our NOVV doctor reviews you 
& your assessment via voice or video.  
Three outcomes (See below.)

03.THE TREATMENT & TRACKING

If clinically appropriate, get prescriptions delivered straight to your doorstep* fulfilled and dispensed by our licensed partner pharmacy. 

Follow ups with standardised photo reviews arranged.

THE OUTCOMES

01.PRESCRIBE

If your diagnosis calls for prescription-grade treatment: You obtain a doctor-prescribed plan, fully guided from start to finish.
If your pattern points to a deeper cause that needs investigation:  Blood tests will be advised by the doctor to get closer to the root cause. 

Get your tests done at one of our NOVV partner laboratories across Malaysia. 
Walk-ins, no appointments needed.

02.INVESTIGATE

03.TRACK 

If the answer is simply less: E.g: Fewer products. A repaired skin barrier. 

NOVV doctors can build you a simpler routine — then review and adjust it over time if needed.

Pricing

    • Structured clinical intake & uploaded photo review

    • Initial comprehensive doctor consult about your concerns, symptoms and goals - done 100% online via voice or video

    • Treatment recommendations

    • Prescription-grade dermatological medication if clinically appropriate

    • If prescribed, medication delivered to door

    • Follow up as you go

    Pay-Per-Consult: RM99
    No lock in period. No ongoing commitment.

Start Now
Start Now 

*Medication, blood tests and other third-party services are priced and paid separately.

Frequently Asked Questions

  • No. Our NOVV MMC-registered doctors reads your intake and review your photo and gives one of three answers: prescribe, investigate, or simplify — and the third one costs nothing monthly. A quiz can't tell you to buy less; we can and do.

  • Some prescriptions have an adjustment period and your doctor will tell you before you start, exactly what's normal and what isn't.

    Additionally, our members get access to unlimited doctor follow up consultations & out-of-hours admin support as well.

  • Some treatments pause for pregnancy and breastfeeding, and the plan adapts — that's precisely why a doctor reviews you, and why the intake asks whether you are pregnant or breastfeeding.

    Safety first. Never guess with a DM-bought cream during pregnancy; that market is exactly where the banned ingredients live.

  • We don't promise fairness. We treat dark patches as medical patterns — sun, hormones, inflammation — and the goal is even, healthy skin in your own colour.

    If a product promises to change your colour in weeks, walk away from it, whoever is selling it.